Refund Policy

OUR GUARANTEE LETS YOU BUY WITH NO WORRIES

We will exchange or refund your items purchased if the product fails to meet your expectation within 30 days of your order date. Please note that our guarantee does not cover normal wear and tear.

To process a return or exchange, select Returns from the Customer Service menu and follow the listed instructions. You must return your existing item(s) for a credit. Customers must pay return shipping charges for non-defective merchandise. If you return defective merchandise within the 30 day return period, we will issue you an E-Gift Card credit for the cost of your return freight. If you request an exchange, we will place a new order for the item and waive the shipping charges on the replacement merchandise. International customers are responsible for all shipping and duty charges, including returns and exchanges.

Please enclose a copy of the Invoice form with your return package. If you do not have an Invoice, please send your return along with your full name, billing address, physical return address, telephone number and brief explanation of your return.

Send returns to:
Hook & Tackle - Direct
6440 N.E. 3rd Ave.
Miami, FL USA 33138

Please provide a copy of your invoice for a full refund; without an invoice, we will issue an E-Gift Card for the lowest known retail value of the returned item. If the original purchase was made with a credit card, we will credit the credit card for the returned item(s) upon receipt. The credit card will be charged for the replacement item(s) when shipped.

NOTE: Please allow up to 15 business days for a return or exchange to be processed, but may be longer during periods of high volume. For your protection, please be sure to ship the package with a carrier that can provide tracking and insure the package for its full value. Hook & Tackle cannot replace packages lost during return shipment if proof of tracking is unavailable.